At Ehelp.com.tr, we prioritize customer satisfaction in all our digital marketing, advertising management, SEO, social media, software, and consulting services. This Return Policy explains the conditions under which users can cancel purchased services, how the return process works, and the fundamental principles regarding the work performed within the scope of the service. Ehelp is committed to acting with transparency, trust, and professionalism in all processes.

Due to the nature of digital services, work completed after the initial project phase is irreversible, and refund processes are subject to specific rules. A service purchased by a user can be canceled before the project has even started, and the full payment will be refunded. A project is considered to have started when the strategy is developed, initial analyses are conducted, files are prepared, advertising panels are set up, content designs are produced, or a portion of the service is delivered to the client. For cancellations after the project has started, the remaining amount will be refunded based on the percentage of work completed.

For periodic services such as social media management, advertising management, or SEO offered on a monthly subscription model, refunds are not issued after the service period begins. However, the service can be stopped at the customer's request, and renewal will not be possible upon the end of the current period. Since all optimizations, reporting, campaign setups, and content creation performed while the work is ongoing are included in the scope of the service, no refunds are possible. This approach is applied because digital services directly involve the investment of labor and time.

Ehelp keeps clients regularly informed throughout the project delivery process, offers revision rights when necessary, and aims to ensure client satisfaction at every step. Delivered designs, software development, advertising campaigns, SEO reports, or consulting outputs are created entirely on behalf of the client and are not subject to return or refund. However, in case of any problems or dissatisfaction during the service process, it is Ehelp's priority to resolve the issue and make the necessary adjustments if our clients inform us.

This policy has been determined in accordance with the nature of digital services and aims to protect our customers' rights while ensuring the professional execution of project processes. Ehelp.com.tr reserves the right to update the return and cancellation conditions as necessary in line with legal regulations and industry standards. We recommend that our customers visit this page periodically to access the current conditions. Ehelp adopts a transparent, reliable, and solution-oriented business approach in all its services.